Privacy Policy
1. Who We Are
NestReach ("NestReach," "we," "us," or "our") is a consumer home services connection platform operated by Fennec Solutions. We connect homeowners with trusted local service professionals across categories including solar, HVAC, flooring, real estate, legal guidance, and auto. Our contact email is hello@nestsreach.com.
2. Information We Collect
We collect information in the following ways:
- Contact form submissions: When you submit a service request, we collect your name, phone number, and the service category you selected.
- SMS interactions: When you respond to messages from a NestReach specialist, your mobile number and conversation content are processed to connect you with the right service provider.
- Communications: If you email or message us directly, we retain those communications.
- Usage data: We may collect standard web analytics data (page views, device type, referring URLs) to understand how our website is used and improve it.
3. How We Use Your Information
- To connect you with a local specialist who matches your home service need
- To send you SMS messages related to your inquiry
- To match and route your request to an appropriate service business
- To follow up on open inquiries and appointments
- To improve our platform and service matching
- To comply with legal obligations
We do not sell your personal information to third parties. We do not use your data for advertising unrelated to your request.
4. SMS Communications
SMS Privacy Notice: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except vendors and service providers that support delivery of our text messaging services.
When you submit your phone number on NestReach, you will receive an SMS from a specialist related to your inquiry. That specialist is powered by Fennec Solutions' AI platform on behalf of a local service business. You can opt out at any time by replying STOP. See our SMS Opt-In Policy for full details.
5. Data Sharing
We may share your information with:
- Local service partners: The business matched to your request will receive your contact information to follow up with you.
- Technology vendors: Trusted third-party providers (e.g., SMS delivery via Twilio) who assist in operating our platform. They are contractually bound to protect your data.
- Legal authorities: If required by law or to protect the rights and safety of NestReach, our partners, or others.
6. Data Retention
We retain your contact information and inquiry data for up to 2 years. Conversation data is retained per the terms of our agreements with service partners. You may request deletion at any time by contacting us.
7. Your Rights
You may have the right to access, correct, or delete your personal data. To exercise any of these rights, contact us at hello@nestsreach.com.
8. Security
We implement industry-standard security measures including encryption in transit and at rest, and access controls. No transmission over the internet is 100% secure.
9. Children's Privacy
NestReach is not directed at individuals under 18. We do not knowingly collect information from minors. Contact us immediately if you believe a minor has submitted their information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the effective date at the top of this page when we do. Continued use of NestReach after changes constitutes acceptance.
Questions? Contact us at hello@nestsreach.com. We respond within 1–2 business days.