SMS Opt-In Policy

This policy describes how NestReach handles SMS consent, messaging, and your right to opt out at any time. We are committed to full compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all carrier messaging policies.

1. Who Sends These Messages

When you submit a request on NestReach, you will receive an SMS from a specialist who represents a local service business in your area. For example: "Hi, this is Sunny from NestReach — I help homeowners explore solar savings. Are you the homeowner at this address?" The specialist is powered by Fennec Solutions' AI platform on behalf of that local business.

2. How Consent Is Obtained

Before submitting your phone number on NestReach, you are shown a consent disclosure and must actively agree to receive SMS messages. The disclosure reads:

Links to our Privacy Policy, Terms of Service, and this SMS Policy are visible on the same screen before you submit.

3. Message Types

Messages sent through NestReach may include:

• An initial response to your inquiry
• Qualifying questions related to your stated service need
• Information about local service options in your area
• Appointment scheduling or confirmation messages
• Follow-up if you have not responded

We do not send promotional bulk blasts. All messages are directly related to the service request you submitted.

4. How to Stop Messages

Reply with any of the following keywords at any time to stop receiving messages:

STOP CANCEL QUIT END UNSUBSCRIBE

Upon receiving any of these keywords, you will receive one final confirmation and no further messages will be sent. Your opt-out is permanent and honored immediately.

5. How to Get Help

Reply HELP to any message for information about the sender and how to reach them. You can also email us at hello@nestsreach.com.

6. Message and Data Rates

Standard message and data rates from your mobile carrier may apply. NestReach does not charge you for SMS communications. Contact your carrier for details on your plan.

7. Message Frequency

Most inquiries involve between 4 and 12 messages total. You will not receive recurring promotional messages. If you do not respond, follow-up attempts are limited and will stop.

8. Supported Carriers

Supported by all major U.S. carriers including AT&T, Verizon, T-Mobile, and regional carriers. Service may not be available on all carriers or in all areas.

9. Your Privacy

Your phone number is not sold to third parties. It is shared only with the local business matched to your request, and the technology vendors that deliver the messages. See our Privacy Policy for full details.

10. Compliance

NestReach and Fennec Solutions are committed to compliance with the TCPA, CAN-SPAM Act, CTIA Messaging Principles, and all applicable carrier acceptable use policies. A global suppression list is maintained — once a number opts out, it is never contacted again by the same business.